Contact
For questions or reports about Utavie, please reach us at the email address below.
Contact email address
info@recetta.jpWe usually reply within a few days. Depending on the content, a reply may take longer, or we may not be able to respond.
What we accept
- Bug reports (e.g. scoring doesn't work, no sound)
- Feature requests and improvement suggestions
- Corrections to Singing Guide articles
- Questions about the Pro plan or billing
- Media and partnership inquiries
Information to include with bug reports
Including the following information, where possible, helps us identify the cause faster.
- Your device and OS (e.g. Windows 11 PC, iPhone)
- Your browser (e.g. Chrome, Safari)
- What happened, and what you did right before it
- How your mic/headphones are connected (wired, wireless, built-in)
Before contacting us
- If your mic isn't responding, first check your browser's mic permission and input level on the Mic Check page.
- See the Terms of Service for usage conditions, and the Privacy Policy for how we handle personal data.
- Operator information is listed on the About page.